Shipping Policy
Key Information:
- Order Cut-off: Orders placed by 5:00 PM (AEST) will be processed the same day
- Handling time of order: 1 - 2 business days (Monday - Friday)
- Delivery time of order: 4 - 7 business days (Monday - Friday)
- We currently only deliver to Australia
Delivery Details
Once we receive your order. we will start processing it. Orders placed by 5:00 PM (AEST) will be processed the same day. We will process the package within 1 - 2 business days (Monday - Friday). When that is done, the order will be dispatched to you and you will receive an email containing tracking information. You can expect your package to arrive within 4 - 7 business days (Monday - Friday).
Shipping Costs
We strive to keep our shipping fees simple and transparent:
- Standard Shipping: For orders under $25 AUD, a flat shipping fee of $5.95 AUD will apply.
- Free Shipping: Enjoy complimentary free shipping on all orders over $25 AUD.
Delayed Orders
If the maximum order processing and shipping time has passed and your order has not yet arrived, please do not panic. Allow for up to two additional days and remember to use your tracking code. If your package still has not arrived, please contact us with your order number.
Damaged or Incorrect Orders
Have you received your package but it's damaged or the items are incorrect (for example, wrong size or colour)? No problem! Take photos of the issue, briefly explain what is wrong, and contact us with your order number.
If you have any questions about the shipping schedule of your order, feel free to contact us via email. Our customer service team is happy to assist you.
Order Cancelling
If you need to cancel your order, please contact our customer service as soon as possible. Your order can only be cancelled if it has not yet been shipped.
Business Details
Parker Fashion is operated by GOTIS ECOM LTD, a company registered in the United Kingdom.
D-U-N-S: 228024095
Company Number: 13350777
Address:
71-75 Shelton Street
London WC2H 9JQ
Email: [email protected]
Phone: +61485984301
Business Hours:
Monday - Friday, 09:30 AM - 18:00 PM (AEST)